Shipping Information

At Polishshop.net, we are committed to delivering your order efficiently and securely. Here’s everything you need to know about our shipping process:

Shipping Locations:

  • We ship products from Germany and Poland to a wide range of international destinations.

Shipping Times:

  • Orders are processed within 1-2 business days after purchase.
  • Delivery times vary depending on your location:
    • Within Europe: 3-7 business days
    • Outside Europe: 7-14 business days

Shipping Costs:

  • Shipping costs are calculated based on your order’s weight, size, and destination. The final shipping fee will be displayed during checkout.

Order Tracking:

  • Once your order is shipped, you will receive a confirmation email with tracking details. You can track your package from dispatch to delivery.

Customs and Duties:

  • Please note that customs duties, taxes, and import fees may apply depending on your country’s regulations. These are the responsibility of the customer.

 

Returns and Exchanges

We want you to be completely satisfied with your purchase from Polishshop.net. If for any reason you are not happy with your order, please review our returns policy:

Return Period:

  • You have 14 days from the date of delivery to return any items for a refund or exchange.

Conditions for Returns:

  • Items must be unused, in their original packaging, and in the same condition as received.
  • Certain items, such as perishable goods, custom products, or intimate items, may not be eligible for return.

Return Process:

  1. Contact our customer service team at info@polishshop.net to initiate the return process.
  2. Once your return is approved, you will receive instructions on how to send the item(s) back.
  3. After we receive and inspect the returned item(s), we will process your refund or exchange.

Refunds:

  • Refunds will be issued to the original payment method within 7 business days of receiving the returned item.
  • Please note that shipping costs are non-refundable.

Exchanges:

  • If you wish to exchange an item, please specify the desired replacement when contacting customer service. We will do our best to accommodate your request.

Return Shipping Costs:

  • The customer is responsible for covering the cost of return shipping, unless the item received was damaged or incorrect.

Damaged or Incorrect Items:

  • If you receive a damaged or incorrect item, please contact us immediately. We will provide a replacement or full refund, including shipping costs.

Contact us

If you have any questions about our shipping and returns policies, please reach out to us at info@polishshop.net . We’re here to help!