Frequently asked questions (FAQ )

We understand that you may have questions about your shopping experience with us. To help you find answers quickly, we've compiled a list of the most frequently asked questions. If you don't find the information you're looking for, please feel free to reach out to our customer service team. We're here to help ensure your experience with PolishShop.net is smooth and enjoyable.​

How can I track my order?
After your order is processed and shipped, you will receive an email with a tracking number. You can use this number on our website or the courier’s website to track your package.
What should I do if I received a damaged or incorrect item?
If you received a damaged or incorrect item, please contact our customer service team immediately at info@polishshop.net. Provide your order number and details of the issue, and we'll resolve it as quickly as possible.
How can I change or cancel my order?
To change or cancel your order, contact us within 24 hours of placing the order. Once your order is processed, we may not be able to make changes.
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in their original packaging. Some items, such as perishable goods, are non-returnable. For more details, visit our Shipping and Returns page.
Do you offer international shipping?

Yes, we offer international shipping to many countries. Delivery times and shipping costs vary based on your location. For more information, please visit our Shipping Information page.

How can I contact customer service?
You can reach our customer service team by filling out the contact form on this page, emailing us at [your email], or calling us at info@polishshop.net. We aim to respond to all inquiries within 24 hours.
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods. You can view all available payment options at checkout.
How can I apply a discount code?
You can apply a discount code at checkout. Enter the code in the designated field, and the discount will be applied to your order total.
Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact us immediately. We will do our best to accommodate your request if the order hasn’t been shipped yet.
Do you need something that is not listed?​

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Frequently Asked Questions